STOPOVER AND TAKE OFF INTO YOUR NEW CAREER

Your New Career

Your career as a ticket sales agent is above all a technical and administrative profession which requires an excellent mastery of IT tools, a good personal presentation, good communication skills and a strong ability to stay calm. You will answer enquiries and gives advice to customers about touristic products and services. You will also carry out sales according to the commercial objectives of the agency or company.

Theoretical Training

The teaching programmes are designed in close collaboration with airline companies both transport and touristic. The programmes also consider any changes in the industry and are updated accordingly.

Your Training Programme*

• Presentation of an airline company and its partnerships
• Aeronautical technology
• General transport conditions
• International organisations
• Creating reservation documents
• French pricing principles
• Issuing tickets and electronic ticketing (EMD)
• Information research (countries, airlines, airports)
• Travel formalities (health, customs….)
• World geography of tourism
• Discovery of different types of travel
• International pricing principles (IATA)
• Currency conversion, calculation of time difference
• The role of the travel specialist
• Features of a touristic destination
• Sales techniques
• Retaining customer loyalty
• Role play and simulation
• Recruitment preparation

*This programme is given as information and is subject to modification

Practical Training

Once you have started training with ESMA, we are here to help you find an internship. We have many industry contacts who welcome new trainees into their workplaces.

Practical Company Internship

This internship experience allows you to put the skills you have learnt in the classroom to the test in a practical setting, better preparing you for entering the world of airports and tourism. Your internship may also be considered a trial period, with an offer of employment upon completion.

Our Facilities

• An Aeronautical campus with advance technology and adapted equipment
• Reservation terminals connected to AMADEUS mode Expert and Vianeo
• Audio-visual material: projection screens, retro projectors etc
• Check-in terminal connected to the ALTEA systems
• I.T. facilities: 2 computer classrooms